{"id":1423,"date":"2020-03-11T23:34:03","date_gmt":"2020-03-11T23:34:03","guid":{"rendered":"http:\/\/alysondesmarais.com\/?page_id=1423"},"modified":"2022-12-21T00:45:38","modified_gmt":"2022-12-21T00:45:38","slug":"conversion-research-project","status":"publish","type":"page","link":"http:\/\/alysondesmarais.com\/conversion-research-project\/","title":{"rendered":"Conversion Research Project"},"content":{"rendered":"\t\t
*<\/strong>Certain elements of this project have been undisclosed at the discretion of the company.<\/em><\/span><\/p> Role\/Team:<\/strong> I worked as the UX lead for half of the project and partnered with the lead UX designer for the other half. I completed user testing, led user interviews, and created and implemented a survey.<\/p> Project Length:<\/strong> ~3 weeks<\/p> Problem:<\/strong> How do we create a better user experience to increase overall website conversion?<\/p> Overview:<\/strong> This was a multiphase project that looked at different aspects of the client\u2019s travel insurance comparison website and worked to determine the ways in which overall site conversion could be increased and how the customer\u2019s experience could be improved.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Alyson Desmarais<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t *<\/strong>Certain elements of this project have been undisclosed at the discretion of the company.<\/em><\/span><\/p> Role\/Team:<\/strong> I worked as the UX lead for half of the project and partnered with the lead UX designer for the other half. I completed user testing, led user interviews, and created and implemented a survey.<\/p> Project Length:<\/strong> ~3 weeks<\/p> Problem:<\/strong> How do we create a better user experience to increase overall website conversion?<\/p> Overview:<\/strong> This was a multiphase project that looked at different aspects of the client\u2019s travel insurance comparison website and worked to determine the ways in which overall site conversion could be increased and how the customer\u2019s experience could be improved.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t The first step to completing this research project was understanding the way in which the website users currently used and made purchases on the site.<\/strong><\/em><\/p> The original website that was being tested.\u00a0<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t The original website that was being tested.\u00a0<\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Website users from our target demographic were brought in to gain a better understanding of their purchase history.<\/strong><\/em><\/p>Quote Process Research Project<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Initial Research<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Customer Interviews and Surveys<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t